Plan with confidence
Answers for your next technology retirement project.
Practical answers before scheduling pickup, data destruction, electronics recycling, or a complete ITAD project.
Frequently asked questions
General
Where are you located and what area do you serve?
We're headquartered in East Tennessee with facilities in Tennessee and Virginia. We serve customers within about 250 miles of our TN/VA facilities — roughly 10 states across the Southeast and Mid-Atlantic. Call us to confirm coverage for your address.
How fast do you respond to inquiries?
We respond to contact-form messages and quote requests within one business day. For time-sensitive pickups or large volumes, call us directly.
What We Accept
What electronics can I drop off or have picked up?
We accept computers, laptops, servers, monitors, tablets, phones, printers, networking equipment, and most business electronics. Call ahead for large-volume loads, batteries, or unusual items so we can advise on handling.
Do you accept drop-offs, or is it pickup only?
Both. You can drop off at our facilities, and we schedule pickups for businesses and larger loads throughout our service area.
Data Destruction & Security
Do you wipe or destroy hard drives and other storage media?
Yes. We offer software data wiping compliant with NIST 800-88 guidelines (including DoD 5220.22-M patterns) and physical shredding for hard drives, SSDs, USB drives, and tape media. Every destruction job receives a certificate of destruction.
Will I get proof that my data was destroyed?
Yes. We issue a certificate of destruction for each job and maintain chain-of-custody documentation so you have an auditable record for your compliance files.
Can you handle healthcare (HIPAA) equipment?
Yes. Our chain-of-custody process and certificates of destruction support HIPAA requirements for equipment that held protected health information, and we can sign a BAA for healthcare organizations.
Pickup & Logistics
How does pickup work?
Tell us your location, the types and rough quantity of devices, and your preferred timing. We schedule a pickup, provide chain-of-custody paperwork, and transport the equipment to our facility for processing.
Do I need to remove data or prepare devices before pickup?
No preparation is required — we handle data destruction as part of our process. If you've already wiped devices yourself, let us know and we can note it in the paperwork.
Business & ITAD
Do you offer IT asset disposition (ITAD) for businesses?
Yes. We provide full ITAD services: secure collection, data destruction, chain-of-custody documentation, refurbishment or responsible recycling, and reporting for your asset-retirement records.
Do you serve businesses, or just households?
Both. Households can drop off most items, and businesses receive per-item pricing, scheduled pickups, and full chain-of-custody documentation for audit purposes.
Pricing & Quotes
How do I get a quote for a large lot or ongoing service?
Use the contact form or call us directly. Describe the volume and device types and we'll respond within one business day with pricing.
Is there a charge to recycle my electronics?
It depends on the items and volume — some material carries value and some has a handling cost. Contact us with what you have and we'll give you clear pricing up front.
Start with the basics
Have equipment ready to move?
Name, contact information, location, and a rough equipment description are enough to begin.
Have a quick question? Chat with Scott Recycling.